RobX24 Shipping & Returns Policy
Professional robotics shipping with global delivery directly from Unitree manufacturing facility for Go2 series and advanced robotics equipment
RobX24 Shipping Information
Order Processing Time for Robotics Equipment
Standard Processing Timeline:
- Unitree Go2 Air Models: Orders processed and shipped within 30 business days from Unitree facility in China
- Professional Models (Go2 Pro/EDU): May require up to 30-45 business days due to specialized configuration, testing, and export documentation
- Industrial Models (B2 Series): Additional 15-30 business days for specialized sensor packages or custom modifications
- Order Confirmation: RobX24 will contact customers within 3-5 business days to confirm purchase specifications and delivery timeline
Important Processing Notes:
- All orders ship directly from Unitree manufacturing facility in China
- Processing times may extend due to product specificities, especially Education & Industry models
- Export documentation and customs preparation included in processing time
- Customers will receive shipment notification with tracking information once order dispatches
Global Shipping Methods & Delivery Times
International Heavy Goods Shipping (All Destinations)
| Shipping Method | Delivery Time | Service Details |
|---|---|---|
| Heavy Goods International | 20-45 business days | Express international freight with full tracking |
| Expedited Heavy Goods | 15-30 business days | Priority processing with enhanced tracking |
| Custom Configuration Shipping | 30-60 business days | For specialized robotics with custom sensors |
Global Shipping Coverage:
- Worldwide Delivery: All Unitree robots ship from China manufacturing facility
- Import Duties & Taxes: Customer responsible for all import duties, taxes, and customs fees
- Export Documentation: Complete export documentation and customs declarations provided
- Tracking Information: Full tracking from departure to delivery destination
Shipping Costs & Pricing
Cost Structure:
- Calculated at Checkout: Exact shipping costs displayed during purchase process based on destination
- Heavy Goods Rates: Specialized freight rates for industrial robotics equipment (15-60kg packages)
- Insurance Included: All shipments include full insurance coverage up to product value
- Remote Location Fees: Additional charges may apply for rural or difficult-to-access destinations
International Shipping Examples:
- Europe: $499-$1,000 USD depending on country and configuration
- North America: $599-$1,200 USD for standard delivery
- Asia-Pacific: $399-$899 USD based on proximity to shipping origin
- Middle East: $499-$1,000 USD with enhanced tracking
Shipping Restrictions & Important Considerations
Battery Shipping Regulations
Critical Battery Information:
- Lithium-Ion Batteries: All robots contain high-capacity lithium-ion batteries requiring special handling
- Extended Transit Times: Battery regulations may add 5-15 business days to delivery schedule
- Multiple Inspections: Packages subject to additional security and customs inspections during transport
- Documentation Required: International shipments require detailed battery transport documentation
Additional Shipping Considerations:
- Inspection Delays: Robotics packages may undergo multiple inspections during international transit
- Remote Area Delivery: Additional 5-10 business days for rural or remote delivery locations
- Weather Impact: Extreme weather conditions may cause delivery delays beyond quoted timeframes
- Adult Signature Required: All deliveries require adult signature and government-issued ID verification
- Delivery Attempts: Maximum 3 delivery attempts before return to local distribution center
RobX24 Returns & Exchanges Policy
Robotics Equipment Return Policy Overview
Important Return Policy Notice:
Due to the highly specialized nature of professional robotics equipment including Unitree Go2 series robots, B2 industrial models, and G1 humanoid robots, RobX24 does not accept returns on robotics equipment under normal circumstances. Each robot undergoes extensive configuration, testing, and calibration before shipment from the Unitree facility.
Exceptional Return Circumstances
When Returns Are Accepted
Manufacturing Defects & Quality Issues:
- Factory Defects: Confirmed manufacturing defects identified within 48 hours of delivery
- Performance Issues: Robots not meeting published specifications or performance benchmarks
- Component Failures: Essential components non-functional upon initial setup and testing
- Software Issues: Critical firmware or software problems preventing normal operation
Shipping & Delivery Problems:
- Transit Damage: Physical damage sustained during international shipping process
- Incorrect Product: Wrong model, configuration, or specifications received
- Missing Components: Incomplete shipments or missing essential accessories/documentation
- Customs Damage: Damage resulting from customs inspection processes
Pre-Delivery Cancellation Policy
Order Cancellation Window:
- Processing Period Cancellation: Orders can be cancelled for full refund during 30-day processing window
- Pre-Shipment Changes: Specification modifications accepted before dispatch from China facility
- Processing Delays: If processing exceeds 45 business days, cancellation with full refund available
- Force Majeure: Cancellation rights extended for shipping delays beyond manufacturer control
Return Process & Requirements
Step 1: Immediate Contact Protocol
Damage/Defect Reporting Requirements:
- 48-Hour Rule: Contact RobX24 within 48 hours of delivery for damage or defect claims
- Contact Information: Email info@robx24.com with complete order details
- Documentation Required:
- Order number and purchase confirmation
- Detailed description of defect or damage
- High-resolution photos/videos of issue
- Robot serial number and configuration details
Step 2: Return Authorization Process
RMA (Return Merchandise Authorization) Procedure:
- Technical Evaluation: Expert assessment of reported issues by certified robotics technicians
- Remote Diagnostics: Attempt to resolve issues through remote technical support when possible
- Return Authorization: RMA number issued only after technical evaluation confirms return necessity
- Resolution Options: Replacement, repair, refund, or store credit determined case-by-case
- Response Timeline: Return authorization decisions within 5-7 business days
Step 3: International Return Shipping
Return Shipping Requirements:
- Company Responsibility: RobX24 covers return shipping costs for confirmed defective/damaged items
- Original Packaging: Items must be returned in original factory packaging and configuration
- Insurance Mandatory: All returns require full insurance coverage during transit
- Customs Documentation: International returns require detailed customs and export documentation
- Return Timeline: Returns must be initiated within 10 business days of RMA approval
Refund Processing & Timeline
Refund Method & Timeline:
- Payment Method: Refunds processed to original payment method (credit card, wire transfer, etc.)
- Processing Time: 10-15 business days after return item inspection and approval
- International Considerations: Cross-border refunds may require additional 5-10 business days
- Partial Refunds: Restocking fees (up to 25%) may apply for returned items in non-original condition
Non-Returnable Items & Exclusions
Permanently Non-Returnable Products:
- Custom Configurations: Robots with specialized sensor packages, custom programming, or modifications
- Operated Equipment: Robots that have been programmed, operated, or modified from factory settings
- Educational Licenses: SDK access, educational materials, or software licensing components
- Consumable Components: Batteries, chargers, protective cases, or maintenance supplies (unless defective)
- International Restrictions: Items restricted by export/import regulations in destination countries
Warranty & Technical Support
Comprehensive Warranty Coverage
Standard Warranty Terms:
- Primary Warranty: 12 months comprehensive coverage on all mechanical and electronic components
- Extended Options: Professional warranty packages available for Go2 Pro, EDU, and B2 industrial models
- Battery Coverage: 6-month warranty on rechargeable battery systems and charging components
- International Warranty: Global warranty coverage valid in all supported countries
- Software Support: Free firmware updates, bug fixes, and feature enhancements during warranty period
Professional Technical Support Services
Technical Assistance Included:
- Initial Setup Support: Comprehensive installation and configuration assistance
- SDK Development: Programming support for Pro and EDU models with development capabilities
- Remote Diagnostics: Advanced online troubleshooting and diagnostic services
- Training Resources: Complete documentation library, video tutorials, and user guides
- Community Access: Professional user forums and technical community support
Frequently Asked Questions
How long does international shipping take for Unitree robots?
Global shipping from China typically takes 20-45 business days for all Unitree robot models. This includes processing time at the manufacturing facility, export documentation, international transit, customs clearance, and final delivery. Professional models may require additional processing time due to specialized configuration.
What shipping costs apply to robot orders?
Shipping costs are calculated at checkout based on destination country and robot configuration. International heavy goods shipping typically ranges from $399-$1,200 USD depending on location. All shipments include full insurance coverage and professional handling for robotics equipment.
Can I return a Unitree robot if it doesn't meet my needs?
RobX24 does not accept returns for robotics equipment under normal circumstances due to the specialized nature of professional robotics. Returns are only accepted for manufacturing defects, shipping damage, incorrect items, or during the pre-delivery processing window. Contact info@robx24.com within 48 hours for damage/defect claims.
What happens if my robot arrives damaged?
Report damage immediately within 48 hours of delivery to info@robx24.com with photos and detailed description. RobX24 will issue a Return Merchandise Authorization (RMA) and cover all return shipping costs for replacement or repair of damaged items.
Are there any countries where you cannot ship robots?
Most countries worldwide are supported for Unitree robot shipping. However, certain countries may have import restrictions on advanced robotics or lithium-ion batteries. Contact our team to confirm shipping availability to your specific location before ordering.
This RobX24 shipping and returns policy reflects current Unitree manufacturing and shipping procedures as of August 2025. Policy terms may be updated to reflect changes in international shipping regulations or manufacturer procedures. Current policy terms always apply to new orders.
