Introduction

At RobX24 Robotics (operated by Reson8 Ventures LLC), we prioritize customer satisfaction while maintaining realistic policies for specialized robotics equipment. Due to the highly technical nature of our robotics products, our return and refund policies are designed to ensure fairness and clarity for both parties.

1. Return Policy Overview

Given the specialized nature of advanced robotics equipment including Unitree Go2 series robots, industrial models, and humanoid robots, Reson8 Ventures LLC maintains a limited return policy designed to protect both customers and our business.

When Returns Are Accepted

We accept returns only in the following specific cases:

• Manufacturing Defects: Confirmed defects identified within 48 hours of delivery
• Shipping Damage: Physical damage sustained during transit
• Incorrect Products: Wrong model, configuration, or specifications shipped
• Missing Essential Components: Incomplete shipments lacking critical parts

2. Return Process & Timeline

3. Refund Policy

Refund Eligibility

Refunds are only issued for products confirmed to meet our return criteria:

• Manufacturing defects verified by technical assessment
• Shipping damage documented with photos/videos
• Incorrect products shipped due to our error
• Missing essential components from factory packaging

Refund Process

• Processing Time: 7-10 business days after we receive and inspect the returned product
• Refund Method: Issued to the original payment method used during purchase
• Refund Amount: Full product price (excluding shipping costs, import duties, and taxes)
• International Considerations: Cross-border refunds may require additional processing time

4. Non-Returnable Items

• Used Equipment: Products that have been operated, programmed, or modified from factory settings
• Custom Configurations: Robots with specialized sensor packages or custom programming
• Educational Licenses: SDK access, educational materials, or software licensing components
• Consumable Components: Batteries, chargers, protective cases, or maintenance supplies (unless defective)
• Items Beyond Testing: Products opened or used beyond initial setup and basic testing
• International Restrictions: Items restricted by export/import regulations

5. Cancellation Policy

Pre-Shipment Cancellations

Orders may be cancelled for full refund under the following conditions:

• Processing Window: During the 15-30 day processing period before shipment
• Manufacturing Delays: If processing exceeds 45 business days due to manufacturing delays
• Specification Changes: Product modifications accepted before dispatch from manufacturing facility

Cancellation Restrictions

• No Post-Shipment Cancellations: Once shipped from manufacturing facility, cancellations are not permitted
• Contact Requirement: All cancellation requests must be submitted to info@robx24.com
• Confirmation Required: Cancellations must be confirmed in writing by our team

6. Shipping & Restocking Fees

Return Shipping

• Defective Items: Reson8 Ventures LLC covers return shipping costs for confirmed defective or damaged products
• Customer Responsibility: Customer pays return shipping unless product is defective or damaged
• Insurance Required: All returns must include full insurance coverage during transit
• International Returns: May require additional customs documentation and processing time

Restocking Fees

• Condition-Based: Restocking fees apply only if returned product doesn't meet original condition requirements
• Fee Structure: Up to 25% of product price for items not in original packaging or condition
• No Fees for Defects: No restocking fees for confirmed manufacturing defects or shipping damage

7. Warranty vs. Returns

It's important to understand the distinction between our return policy and warranty coverage:

Return Policy (48-Hour Window)

• Immediate issues upon delivery
• Manufacturing defects evident at unboxing
• Shipping damage or incorrect products
• Missing essential components

Warranty Coverage (6-12 Months)

• Component failures during normal use
• Software and firmware issues
• Manufacturing defects that develop over time
• Performance issues not meeting specifications

8. Exceptions & Special Cases

Partial Returns

• Individual components may be returned if defective (e.g., charging cables, documentation)
• Main robotics units typically require complete return for inspection
• Replacement parts available for minor defects when possible

Damaged Packaging

• Products not in original condition may be subject to reduced refunds
• Missing parts or accessories will result in partial refunds
• Original packaging required for full refund eligibility