How to Reach Us
⚡ Response Time Guarantee: We respond to all inquiries within 24 hours during business days. Technical support calls are answered during business hours or returned within 4 hours.
Our Support Services
Pre-Purchase Support
Our experts are here to help you choose the right robotics solution for your needs:
- Product consultation and recommendations
- Technical specifications and compatibility
- Pricing and configuration options
- Shipping and delivery information
- Educational and research applications
Post-Purchase Support
We continue supporting you after your purchase:
- Order tracking and delivery updates
- Initial setup and configuration guidance
- Technical troubleshooting assistance
- Warranty claims and repair coordination
- Software updates and firmware support
🎯 Specialized Robotics Expertise
Unlike general electronics retailers, our entire support team specializes in advanced robotics. We understand the unique challenges of robotic systems and provide expert guidance for research, educational, and commercial applications.
Order Support & Tracking
Order Status & Tracking
Stay informed about your robotics order:
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Order Confirmation: Immediate email confirmation
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Processing Updates: Regular status updates during 15-30 day processing
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Shipping Notification: Tracking information when shipped from manufacturer
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Delivery Confirmation: Confirmation upon successful delivery
Order Modifications
Need to make changes to your order?
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Cancellations: Full refund available during processing window
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Address Changes: Contact us immediately for address updates
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Product Changes: Modifications possible before shipment
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Expedited Shipping: Special arrangements for urgent orders
📦 International Shipping Support
We provide comprehensive support for international orders including customs documentation, import duties information, and coordination with global shipping partners to ensure smooth delivery worldwide.
