Warranty Information
Warranty Information
Last Updated: September 2, 2025
1. Comprehensive Warranty Overview
RobX24 Robotics (operated by Reson8 Ventures LLC) provides comprehensive warranty coverage for all advanced robotics equipment purchased through our platform. We facilitate all warranty claims and coordinate with manufacturers on your behalf, ensuring your investment is protected and serviced through our established partnerships.
🛡️ Our Commitment: We stand behind every robotics product we sell and ensure you receive full manufacturer warranty benefits plus our additional support services.
2. Standard Warranty Coverage
Go2 Air Models
Coverage Period: 6 months
Includes: All mechanical and electronic components, battery systems, factory firmware
Support: Basic technical assistance and troubleshooting
Go2 Pro/EDU Models
Coverage Period: 12 months
Includes: Advanced sensors, SDK tools, professional-grade actuators, extended software support
Support: Priority technical support and development assistance
Industrial Models (B2/G1)
Coverage Period: 12 months
Includes: Heavy-duty components, industrial sensors, weatherproofing, custom configurations
Support: Professional-grade technical support and on-site assistance options
Battery & Power Systems
Coverage Period: 6 months (included in main warranty)
Includes: Rechargeable battery systems, charging components, power management
Support: Battery performance monitoring and replacement coordination
3. What is Covered
✅ Covered Under Warranty
- Manufacturing Defects: Components that fail due to factory defects or quality issues
- Electronic Component Failures: Control boards, sensors, motors, and communication modules
- Software and Firmware Issues: Critical software problems preventing normal operation
- Premature Component Wear: Parts that wear out faster than expected under normal use
- Battery Performance Issues: Batteries not meeting specified capacity or performance standards
- Assembly Problems: Issues with factory assembly or configuration
❌ Not Covered Under Warranty
- Physical Damage: Drops, impacts, water damage, or environmental exposure
- User Modifications: Unauthorized repairs, modifications, or third-party component installations
- Normal Wear and Tear: Expected degradation from regular use over time
- Misuse or Abuse: Operation outside specified parameters or safety guidelines
- Third-Party Accessories: Non-original components or unauthorized modifications
- Consumable Items: Cases, manuals, packaging materials (unless originally defective)
- Shipping Damage: Covered separately by shipping insurance, not product warranty
Important Note: Warranty is void if the product is disassembled, operated in extreme environments, or used with non-original accessories, as specified in official manufacturer policies.
4. Warranty Claim Process
1. Initial Assessment
Review troubleshooting guides and gather documentation
2. Contact RobX24
Email or call us as soon as issue is discovered
3. Documentation
Provide order details, issue description, photos/videos
4. Technical Review
Our team assesses the issue and coordinates with manufacturer
5. Resolution
Repair, replacement, or refund according to warranty terms
Detailed Warranty Claim Steps:
- Initial Assessment: Review troubleshooting guides and gather serial number, purchase date, and detailed issue description
- Contact Reson8 Ventures LLC: Email info@robx24.com or call +1 (917) 426-9287 as soon as the issue is discovered
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Provide Complete Documentation:
- Original order confirmation and purchase receipt
- Detailed description of the problem and when it started
- High-resolution photos or videos demonstrating the defect
- Robot serial number and model configuration details
- Return Authorization: We coordinate with the manufacturer, issue a Return Merchandise Authorization (RMA) number, and provide detailed shipping instructions
- Resolution Coordination: Your equipment is repaired, replaced, or refunded according to manufacturer warranty terms. Reson8 Ventures LLC manages all communication and logistics on your behalf
5. Shipping & Associated Costs
Warranty Return Shipping
- Customer Responsibility: Initial shipping to manufacturer for warranty evaluation
- Manufacturer Coverage: Return shipping covered if defect is confirmed under warranty
- Non-Warranty Issues: Customer covers all shipping costs if issue is not covered
- International Shipping: Additional considerations for cross-border warranty returns
Associated Warranty Costs
- Covered Repairs: No cost for confirmed warranty defects
- Replacement Parts: Free replacement for defective components under warranty
- Labor Costs: Manufacturing facility labor included for warranty repairs
- Diagnostic Fees: No charge for warranty claim evaluation and diagnosis
6. Extended Warranty Options
Professional Warranty Packages
For customers requiring extended coverage, we offer enhanced warranty options through our manufacturer partnerships:
- Extended Duration: Coverage beyond standard warranty periods
- Enhanced Support: Priority technical support and faster resolution times
- Advanced Replacement: Expedited replacement units for critical applications
- On-Site Support: Available for industrial and commercial installations
Contact our team for extended warranty pricing and availability for your specific robotics configuration.
7. International Warranty Coverage
Global Warranty Validity
- Worldwide Coverage: Warranty valid in all countries where products are shipped
- Local Support: Coordination with regional service centers when available
- Shipping Considerations: International warranty returns may require additional documentation
- Currency Conversions: Warranty values converted to local currency when applicable
Regional Service Network
Through our manufacturer partnerships, we coordinate warranty service through:
- Authorized service centers in major markets
- Remote diagnostic and troubleshooting services
- Technical support in multiple languages where available
- Expedited parts shipping to international locations
8. Limitation of Liability
To the maximum extent permitted by law, Reson8 Ventures LLC's warranty liability is limited to facilitating manufacturer warranty remedies (repair, replacement, or refund as determined by the manufacturer). We are not liable for incidental or consequential damages or losses beyond these remedies.
Important Legal Notice: This warranty supplements, but does not replace, any statutory rights you may have under applicable consumer protection laws in your jurisdiction.
Warranty Support Contact
If you have warranty questions or wish to initiate a claim, please contact Reson8 Ventures LLC:
Reson8 Ventures LLC
d/b/a RobX24 Robotics
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: info@robx24.com
Phone: +1 (917) 426-9287
Business Hours: Monday-Saturday 9am-11pm EST, Sunday 11am-5pm EST
Warranty Claims: For warranty-specific inquiries, please include "Warranty Claim" in your email subject line along with your order number and robot serial number.
We coordinate all warranty claims with manufacturers to ensure prompt and professional resolution of your robotics equipment issues.
