1. Introduction

Reson8 Ventures LLC d/b/a RobX24 Robotics ("we," "our," or "us") operates robx24.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by Stripe)
• Order history and purchase details
• Account preferences and settings

Automatically Collected Information

• IP address, browser type, device information
• Website usage data via Google Analytics
• Cookies and tracking technologies
• Social media pixels (Facebook, etc.)
• Referral sources and website navigation patterns

Information from Third Parties

• Payment processing information from Stripe
• Shipping and delivery information from logistics partners
• Manufacturing and fulfillment data from our partners

3. How We Use Your Information

Reson8 Ventures LLC uses your information for the following purposes:

• Process and fulfill your orders through our manufacturing partnerships
• Communicate about your purchases, account, and order status
• Send marketing emails and newsletters (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and regulatory requirements
• Prevent fraud, enhance security, and protect our business
• Provide customer support and technical assistance
• Analyze website performance and user behavior

4. Information Sharing

We may share your information with trusted third parties in the following circumstances:

• Payment Processors: Stripe for secure payment processing
• Shipping Partners: International shipping companies to deliver your orders
• Manufacturing Partners: Unitree and other suppliers for order fulfillment and warranty support
• Service Providers: Analytics, marketing, website hosting, and customer service platforms
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Cookies and Tracking

We use cookies and similar technologies for:

• Essential website functionality and user experience
• Google Analytics for website performance analysis
• Facebook Pixel and other remarketing tools
• Personalized advertising and content delivery
• Shopping cart functionality and user preferences
• Security and fraud prevention

You can control cookies through your browser settings, though this may affect website functionality. For detailed information about our cookie usage, please see our Cookie Policy.

6. Data Retention

We retain your information for the following periods:

• Account Data: As long as your account remains active
• Order Information: 7 years for tax, warranty, and legal purposes
• Marketing Data: Until you unsubscribe or request deletion
• Analytics Data: Up to 26 months (Google Analytics standard)
• Legal Requirements: As required by applicable laws and regulations

7. Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Data Security

Reson8 Ventures LLC implements appropriate security measures to protect your information:

• SSL encryption for all data transmission
• Secure payment processing via Stripe (PCI DSS compliant)
• Regular security updates and system monitoring
• Limited access to personal information on a need-to-know basis
• Secure data storage and backup systems
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries other than your own, including:

• United States: Where our business is headquartered and operated
• China: For order fulfillment through our manufacturing partnerships
• Other Countries: Where our service providers or shipping partners operate

We ensure appropriate safeguards are in place for such transfers, including contractual protections and compliance with applicable data protection laws.

10. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices. Third-party services we use include:

• Payment Processing: Stripe (subject to Stripe's privacy policy)
• Analytics: Google Analytics (subject to Google's privacy policy)
• Website Platform: Shopify (subject to Shopify's privacy policy)
• Email Marketing: Various email service providers
• Social Media: Facebook, LinkedIn, and other platforms

Please review their privacy policies before providing any information to these services.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

If you are between 13 and 18 years old, please ensure you have parental consent before using our Service or providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending email notifications for significant changes (where appropriate)
• Displaying prominent notices on our website

Changes are effective immediately upon posting unless otherwise specified. Your continued use of our Service after changes constitutes acceptance of the updated policy.