RobX24 Shipping & Returns Policy
Professional robotics shipping with comprehensive customer protection for Unitree Go2 series and advanced robotics equipment
RobX24 Shipping Information
Order Processing Time for Robotics Equipment
- Standard Unitree Go2 Processing: Orders are typically processed and shipped within 5-10 business days
- Professional Models (Unitree Go2 Pro/EDU): May require up to 15-30 business days due to specialized configuration and testing
- Custom Robot Configurations: Additional 10-15 business days for specialized sensor packages or modifications
- Order Confirmation: RobX24 will contact you within 5 business days to confirm your purchase intention and specifications
RobX24 Shipping Methods & Delivery Times
Domestic Robotics Shipping (Within Country)
| Shipping Method | Delivery Time | Tracking & Insurance |
|---|---|---|
| Standard Ground | 5-7 business days | Full tracking included |
| Express Shipping | 2-3 business days | Real-time tracking + insurance |
| Professional White Glove Delivery | Scheduled appointment | White glove + setup service |
International Robotics Shipping
- Global Robot Delivery: All Unitree robots ship from our facility in China
- Import Duties & Taxes: Customer responsible for all import duties, taxes, and customs fees for robotics equipment
- Export Documentation: RobX24 provides all necessary export documentation and customs declarations
Shipping Costs
- Calculated at Checkout: Exact shipping costs displayed during purchase process
- Free Shipping: Available on orders over $5,000 (domestic) / $10,000 (international)
- Insurance Included: All shipments include full insurance coverage up to product value
- Special Handling: Additional fees may apply for remote locations or special delivery requirements
Shipping Restrictions & Important Notes
⚠️ Battery Shipping Regulations
- Lithium-ion batteries require special handling and may extend shipping times
- Some shipping methods may not be available due to battery regulations
- International shipments may require additional documentation for battery transport
- Inspection Delays: Packages may be subject to multiple inspections during transit
- Remote Areas: Additional transit time required for rural or remote delivery locations
- Weather Delays: Extreme weather conditions may impact delivery schedules
- Signature Required: All deliveries require adult signature upon receipt
RobX24 Returns & Exchanges Policy
Robotics Equipment Return Policy Overview
Important Notice: Due to the specialized nature of professional robotics equipment including Unitree Go2 series robots, RobX24 does not accept returns on ALL items under normal circumstances. Each robot is professionally configured and tested before shipment.
When Returns Are Accepted
Defective or Damaged Items
- Manufacturing Defects: Items with confirmed manufacturing defects will be replaced or repaired
- Shipping Damage: Items damaged during transit (must be reported within 48 hours of delivery)
- Wrong Item Received: If you receive an incorrect model or configuration
- Missing Components: If your order arrives incomplete or missing essential parts
Pre-Delivery Cancellations
- Order Cancellation: Orders can be cancelled before shipment for full refund
- Modification Requests: Specification changes accepted during processing period
- Processing Delays: If processing exceeds quoted timeframes, cancellation with full refund available
Return Process & Requirements
Step 1: Contact Our Support Team
- Immediate Contact: Contact us within 48 hours of delivery for damage/defect claims
- Email: info@robx24.com
- Required Information: Order number, detailed description of issue, photos/videos of damage or defect
Step 2: Return Authorization
- RMA Number: Return Merchandise Authorization required for all returns
- Evaluation Process: Our technical team will assess your return request
- Resolution Options: Replacement, repair, refund, or store credit depending on circumstances
- Response Time: Return authorization decisions within 3-5 business days
Step 3: Return Shipping
- Our Responsibility: We cover return shipping costs for defective/damaged items
- Original Packaging: Items must be returned in original packaging when possible
- Insurance Required: All returns must be shipped with full insurance coverage
- International Returns: May require additional customs documentation
Refunds & Processing
- Refund Method: Refunds processed to original payment method
- Processing Time: 5-10 business days after return approval
- Partial Refunds: Restocking fees may apply in specific circumstances
Non-Returnable Items
- Custom Configurations: Robots with custom sensor packages or modifications
- Used/Operated Items: Robots that have been operated or programmed
- Damaged Packaging: Items with severely damaged or missing original packaging
- Software Licenses: Downloaded software, SDK access, or digital products
- Consumables: Batteries, chargers, or other consumable components (unless defective)
Warranty & Technical Support
Comprehensive Warranty Coverage
- Standard Warranty: 12 months comprehensive warranty on all mechanical and electronic components
- Professional Models: Extended warranty options available for Go2 Pro and EDU models
- Battery Warranty: 6 months on rechargeable battery components
- Software Support: Free firmware updates and bug fixes during warranty period
Professional Technical Support
- Setup Assistance: Free installation and configuration support
- SDK Support: Development assistance for Pro and EDU models
- Remote Diagnostics: Online troubleshooting and diagnostic services
- Training Resources: Comprehensive documentation and video tutorials
Frequently Asked Questions
How long does it take to ship a Unitree Go2 robot?
The Unitree Go2 typically ships within 5-10 business days for standard models. Professional models like the Go2 Pro and Go2 EDU may require 15-30 business days due to specialized configuration and testing.
Can I return a Unitree robot if I'm not satisfied?
RobX24 does not accept returns on robotics equipment under normal circumstances. Returns are only accepted for defective items, shipping damage, wrong items received, or pre-delivery cancellations. Contact info@robx24.com within 48 hours for damage claims.
What shipping costs apply to robot orders?
RobX24 offers free shipping on orders over $5,000 domestically and $10,000 internationally. All shipments include full insurance coverage. Exact costs are calculated at checkout based on destination and shipping method selected.
